Why should you share your Personal Information with Gemax?
Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:
a) Register your purchase so you can receive all the benefits to which your purchase entitles you;
b) Request information specific to your interests;
c) Receive personalised messages and special offers that are relevant to your interests;
d) Save time by storing your preferences;
It will also allow us to conduct market research to help us develop better products, to provide better customer service, and to improve our website.
You can also share your personally identifiable information with us by returning the reply card that comes with the product you have purchased or by communicating with our Personal Information Management Officer by e-mail, telephone, or in writing.
How your Personal Information is collected
This Gemax Privacy Statement relates solely to personal information supplied by you or collected from you as a result of your access to, or use of the website. Your personal information may be supplied by you or collected from you as a result of the following:
a) Registering or purchasing a product on the website;
b) Requesting warranty service status or repair policy on the website;
c) Browsing, using, participating in any activities or services on the website; and
d) Posting notices on the website and responding to online surveys, polls and newsletters.
Gemax may also obtain your personal information from other parties outside Gemax. This includes the buying of a business of which you already are a customer or the disclosure of your personal data by one of our partner companies. If you do not want us to use your personal data, which you have not provided to us yourself, you can let us know by contacting us at the address listed below.
How we may use your Personal Information
Gemax respects the privacy of your personal information. Any personal information supplied by you or collected from you as a result of your access to, or use of the website will be used for the following purposes only:
a) To update and enhance our records, and to advise you of other products or services which may be of interest to you;
b) To improve the design and marketing of our range of products and services for your use; and
c) Enable access or use of a service on the website.
The personal information supplied by you or collected from you as a result of your access to, or use of the website may be transferred within the Gemax group of companies in different jurisdictions. You should also know that your personally identifiable information may be transferred from your home country to other Gemax Authorised Dealers around the world, who may communicate with you about our products or special offers you may find useful.
Please note that Gemax may use overseas facilities to process or back up its information. As a result, we may transfer and store your personal information to our service provider or our data processors overseas. By using this website, you consent to such transfers.
Security of your Personal Information
Your personal information will not be disclosed by us to any third party, unless we have your permission or we are under a legal obligation or duty to do so, except for disclosures to the following individuals or entities which you agree to:
a) Government authorities or regulators;
b) Our professional advisers, including without limitation our lawyers, accountants and auditors;
c) Our third party service providers (including those who provide payment, administrative or other services to us, in connection with the operation of the website and/or of our business or data processors);
d) Any agent acting on our behalf and
e) Our business alliance partners.
Gemax will not sell or provide your personal data to other third parties to allow them use of your personal data for their own purposes, unless as part of the sale of our entire assets or sale of our business as a going concern. Gemax will also not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent/combat fraud.
Safeguarding your Personal Information
Gemax wishes to assure you that your personal information will be treated with the highest standards of security, and we will endeavor to take all reasonable steps to keep any information, which we may hold about you, secured. Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be fully secured, hence we will not be held responsible for events arising from unauthorised access to your personal information.
In such instances, Gemax will not be held responsible for events arising from third parties gaining unauthorised access to your personal information. It is also important to note that from time to time, this website may provide links to other websites. You should review carefully, the Privacy Statements on those websites, as they may differ from the Gemax Privacy Statement.
Any personal information supplied by you or collected from you as a result of your access to or use of the website is retained by Gemax, for as long as, the purpose for which the data was collected continues. Your personal information will subsequently be destroyed or de-identified from you unless its retention is required to satisfy legal, regulatory accounting requirements, or to protect our interests. As a general rule the maximum retention period is seven (7) years from the date of receipt or collection by us from you.
Cookies and Website Logging
The use of your personal information will be kept to the minimum required in order for us to continually monitor and improve our services to our customers and keeping you informed about our products, services and other opportunities within Gemax.
Gemax is unable to distinguish the ages of users accessing the website. If you are under 13 years old, please obtain consent from your parent or guardian before you access the website and submit any personal information to us. Should a parent or guardian have reason to believe that a minor has provided Gemax with personal information without their prior consent, please contact us to ensure that the information is removed and to unsubscribe them from any promotional contact opportunities.
Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below. Please note that because Gemax sells products in hundreds of countries, you may have previously provided us with personally identifiable information through reply cards, call centers, or in some other manner. Your decision not to register now will not affect the information you have already provided to Gemax. Of course, you will always have the option to unsubscribe to any online contact from Gemax or change your personal profile information.